Hsin Tung Yang references the AA1000 Stakeholder Engagement Standard (AA1000 SES) in its stakeholder engagement process. Through discussions among the six functional task forces under the Sustainable Development Committee, department managers, and employees, together with input from external experts, the Company conducted stakeholder identification and prioritization. As a result, eight key stakeholder groups were identified: customers and consumers, employees, government authorities, suppliers, shareholders and investors, local communities and public welfare organizations, inspection and certification bodies and trade associations, and the media.
Channel Partner Management
HSIN TUNG YANG has established the “Counter and Store Management Regulations,” which clearly define the principles governing personnel management, product management, sales management, and store management at retail counters. Penalties are also stipulated for violations. The audit mechanism covers three major areas and involves responsible units including area and station managers, duty supervisors, the Headquarters Audit Office, the Customer Satisfaction Team, the National Freeway Business Division, and the National Freeway Bureau. Through regular reviews, unscheduled inspections, and mystery shopper surveys, HSIN TUNG YANG ensures the service quality, operational performance, and overall operating quality of its channel partners.
Stakeholder Engagement
Customers and Consumers
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
Customers and consumers are the key driving force behind Hsin Tung Yang's continuous improvement. To meet the diverse needs of consumers across all age groups, we remain committed to providing healthy and clean products and services while safeguarding the health and safety of every consumer.
Customer satisfaction survey (conducted annually)
Product packaging information disclosure (for each product)
Customer service hotline and email
Official website – Sustainability section
Suggestion boxes at physical retail locations
Brand-owned social media platforms
Product packaging information disclosure
ESG Report Disclosure
Customer Satisfaction Survey: In 2025, the average customer satisfaction rate reached 88.97% at national freeway service area and 82.8% at airport retail stores.
Product Packaging and Labeling Information Disclosure: 100% of product labels for the Company's self-owned branded products complied with applicable food labeling regulations.
Product Traceability and Management
3.1 Product Traceability and Management
Legal Compliance
1.2.3 Upholding Integrity
Occupational Health and Safety
5.3.1 Occupational Health and Safety
Government Agencies
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
Hsin Tung Yang maintains constructive communication with government authorities to support stable business operations while adhering to the highest standards of food regulatory compliance, demonstrating its commitment to consumers and the environment.
Monitoring updates to food labeling regulations once per week
Annual energy use reporting and regulatory filing
Annual energy policy briefings and renewable energy policy consultations
Participation in energy efficiency technology exchange activities once to twice per year
Official correspondence with government authorities
Monitoring regulatory updates on food labeling and other food industry regulations published by the Food and Drug Administration
Submission of "Food Tracebook" food traceability and tracking data through the Ministry of Health and Welfare's Food Traceability System
Energy Reporting and Energy Conservation Initiatives: Successfully maintained annual certification of the ISO 50001 Energy Management System and established an annual target of 1% reduction in energy consumption.
Food Tracebook Food Traceability Management: At the Dayuan Plant, 100% of traceability information—including raw material receipt, manufacturing processes, and finished product shipments—was uploaded to the Food Tracebook Food Traceability Management System by batch number, lot number, and quantity.
Product Traceability and Management
3.1 Product Traceability and Management
Legal Compliance
1.2.3 Upholding Integrity
Occupational Health and Safety
5.3.1 Occupational Health and Safety
Shareholders and Investors
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
Hsin Tung Yang has established a transparent and robust corporate governance framework to strengthen the trust of shareholders and investors while continuously creating long-term sustainable value.
Board of Directors meetings (held quarterly; four times per year)
Annual Shareholders' Meeting
Shareholder contact window and dedicated email mailbox
Convened four Board of Directors meetings in 2025.
Held one Annual Shareholders' Meeting in 2025 and completed the reporting of relevant agenda items and projects.
Product Traceability and Management
3.1 Product Traceability and Management
Corporate Governance
1.2 Corporate Governance
Legal Compliance
1.2.3 Upholding Integrity
Inspection and Certification Bodies and Trade Associations
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
Achieving excellence through industry awards, third-party inspections, and independent certifications reflects our unwavering commitment to food production and food safety standards. These accomplishments also provide a strong foundation for Hsin Tung Yang to continue driving innovation and safeguarding public health.
Annual regulatory consultation meeting
Annual applications for official awards and recognitions
Certification reviews and on-site factory audits for certification labels (conducted twice per year)
Annual second-tier quality management audit by government authorities
Annual surveillance audits for the ISO 45001, ISO 14001, and ISO 50001 management systems (under a three-year certification cycle)
Annual customer audits
Green Factory certification (every three years)
Applications for certification labels and third-party certifications
Verification for ISO 14067 (Carbon Footprint), ISO 14046 (Water Footprint)
ISO 14064-1 (Greenhouse Gas Inventory)
Inspections conducted by local health authorities and related official correspondence throughout the year
Product Development and Compliance Achievements:
(1) In 2023, four products obtained the Double Clean Label Certification issued by the China Grain Products Research and Development Institute.
(2) In 2022, three products successfully completed third-party verification for ISO 14067 Carbon Footprint and ISO 14046 Water Footprint, and obtained Carbon Label Certification from the Ministry of Environment in 2023.
(3) In 2024, three products successfully completed third-party verification for ISO 14067 Carbon Footprint and ISO 14046 Water Footprint, and obtained Carbon Label Certification from the Ministry of Environment in April 2026.
Product Traceability and Management
3.1 Product Traceability and Management
Legal Compliance
1.2.3 Upholding Integrity
Occupational Health and Safety
5.3.1 Occupational Health and Safety
Employee
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
Hsin Tung Yang regards every employee as the cornerstone of its stable operations and sustainable growth. Through diverse communication channels, professional training, and comprehensive career development programs, we work together with our employees to foster a healthy, inclusive, and supportive workplace.
Occupational Safety and Health Committee meetings (held quarterly; four times per year)
Meetings: Department meetings, project meetings, and Digital Transformation monthly meetings
Email communications and internal announcements
Education and training seminars
Employee suggestion mailbox
Announcements on workplace violence and sexual harassment prevention
Communication through instant messaging platforms and face-to-face discussions
Policy announcements and awareness campaigns
The Dayuan Plant convened four Occupational Safety and Health Committee meetings in 2025. Employee representatives and management representatives jointly discussed occupational safety and health matters, covering a total of 36 occupational safety and health-related topics.
Occupational safety and health information and policy updates were communicated at least once per month, with a total of 19 internal announcements issued in 2025.
A total of 40 seminars and activities were organized to enhance employees' knowledge of occupational safety and health, health promotion, and hazard prevention.
The employee cafeteria promoted vegetarian meal options, with more than 50% of meals offered being vegetarian.
Product Traceability and Management
3.1 Product Traceability and Management
Corporate Governance
1.2 Corporate Governance
Occupational Health and Safety
5.3.1 Occupational Health and Safety
Suppliers
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
A stable supply of high-quality products and services from our suppliers is fundamental to Hsin Tung Yang's commitment to excellence. We work closely with our suppliers to build a sustainable supply chain and create long-term value together.
Conduct incoming raw material supplier evaluations every two months
Annual procurement contract renewal
Annual review of sustainable procurement performance
Hold annual channel supplier counter conferences once a year.
Meetings: Digital Transformation monthly meetings and project meetings
Communication via email, LINE, telephone, video conferences, and face-to-face meetings
Hold annual supplier conferences.
Supplier Engagement on Energy Conservation and Greenhouse Gas Reduction: Collaborated with 10 suppliers to implement energy efficiency improvement initiatives and conduct greenhouse gas (GHG) inventories.
Supplier Evaluation: Approximately 98.09% of raw material and OEM suppliers achieved Grade A or above in incoming material evaluations.
Environmental protection-related requirements were incorporated into procurement contracts for raw material and OEM suppliers, with the signing rate based on procurement spending reaching 82.57%.
Product Traceability and Management
3.1 Product Traceability and Management
Legal Compliance
1.2.3 Upholding Integrity
Occupational Health and Safety
5.3.1 Occupational Health and Safety
Local Communities and Public Welfare Organizations
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
Local communities and public welfare organizations are valued partners in Hsin Tung Yang's long-term commitment to local engagement. In addition to working with local communities to protect the environment, the Company is dedicated to promoting locally sourced agricultural products, preserving traditional culture, and giving back to society.
Programs supporting career exploration for disadvantaged groups, adolescents, and children
Annual local sustainability tour
Articles and e-newsletters published in the Sustainability section of the Hsin Tung Yang official website
Community engagement and public welfare activities
2026 ESG Report
More than 100 external volunteer participations
230 internal volunteer participations
Guided more than 500 participants in learning about the history and culture of traditional Chinese cuisine.
Benefited more than 300 participants from public welfare organizations through community engagement initiatives.
Product Traceability and Management
3.1 Product Traceability and Management
Corporate Governance
1.2 Corporate Governance
Social Welfare
Ch 6 Affinity for Mutual Prosperity
Media
Importance to Hsin Tung Yang
Communication Channels and Frequency
2025 Engagement Results
Topics of Concern
Reference Chapters
Regular
Ad Hoc
The media serve as an important bridge between Hsin Tung Yang and the public. Through timely and transparent communication, the Company shares its unwavering commitment to food safety and sound business practices, while fostering public trust and recognition.
Press releases and promotional materials issued during the three major traditional festivals and other key seasonal campaigns
Product launch events
Press releases
Media interviews
Press conference
ESG Report Disclosure
Participated in feature interviews to share experience and best practices in food safety management and Green Factory initiatives.
In the event of negative food safety news, the Company promptly implements crisis management measures and provides timely updates and official statements through its corporate website and retail stores.
